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Contactless car rental

The contactless purchase of products or services is becoming increasingly popular. Car rental is no exception. Its main idea is to eliminate physical contact of the customer with the car rental agent. This comes with various advantages such as saving time or money. In our article, we will look at how contactless car rental works in practice.


Contactless car rental is not something new and has been on the market for several years. However, the COVID-19 pandemic has undoubtedly contributed to its popularization, and the number of car rental companies offering this service is gradually increasing.

How does contactless car rental work?


Contactless rental is basically very simple and fast. The customer registers on the platform of the car rental company, chooses a car, enters into a digital rental agreement, and makes an online payment for the rental. He then receives a PIN code, which he uses to collect the car keys in the key box at the car rental branch. At the end of the lease, he will hand over the keys in the same way.

What are the advantages and disadvantages of contactless rental?


The main advantage of a contactless rental is undoubtedly flexibility. The customer chooses a car online from home, saves time spent at the car rental branch, and picks up the car himself. In addition, during a contactless rental, the customer does not have to physically meet the car rental staff, which makes the rental as safe as possible during the COVID-19 pandemic.

However, everything has its advantages and disadvantages. One of the disadvantages of contactless rental is the inability to physically verify whether the customer is qualified to drive a car. In extreme cases, this can lead to a car accident caused by the customer.

Contactless car rental is not always possible...


When renting vehicles, car rental companies must comply with the legislation of the country in which they operate. In some countries, for example, a physical driving license check is required. This makes contactless rental impossible.

2.9.2020