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What Should a Car Rental Complaint Look Like?

Although renting a car may seem like a simple matter, things do not always go according to the plan and some complications leading to customer dissatisfaction can occur when renting a car. In this case, a car rental complaint is definitely in place. But what should it look like to bring the desired result?

Think carefully what you are complaining about ...

The reasons for filing a car rental complaint might be various. Most often it is an unauthorized charging of additional fees, non-delivery of the reserved vehicle without prior notice, or inappropriate behavior of the car rental employee. Whether this is the case or you experienced a different problem, it is understandable to be annoyed. However, try to avoid impulsive behavior. Before you pick up the phone or write an e-mail, take enough time to identify your problem. Do not formulate your complaint too generally, it is better to focus on one or two specific problems, as well as solutions that you would consider satisfactory in the given situation. Keep in mind that the employee of the car rental company who will most likely be in charge of your complaint will not have the power to change the overall company culture, but he/she can help you with a refund of the surprising fee.

File a Formal Car Rental Complaint

Once you have clarified the subject of your complaint, write down the specific points you want to present to the car rental company. Also get ready the Rental Agreement, confirmation of your car rental reservation, as well as photo documentation if you took a picture of the vehicle when you picked it up/handed it over. Then contact the car rental company through its customer service and provide it with all the required information. A phone call is probably a better option, as a car rental employee can directly guide you on how to proceed with a complaint (whether it is necessary to fill in a special form or write a complaint by e-mail, etc.). Be sure to write down the name of the employee you will be communicating with, the identification number of your complaint, and the date and time of the call. If you do not receive an answer to your request after a few days, contact the car rental again.

Write a Review on Social Media

In today's digital age, social media have great power and, similarly as in the case of other services or products, can significantly influence customer preferences when choosing a car rental. If you are not satisfied with the solution of your complaint, you can describe your experience with the car rental company on its social media or Google. As such "advert" is not exactly a suitable marketing tool for attracting new customers, company managers often review the reviews themselves and, if the complaints are reasonable, try to fix the issue and quickly compensate the customer.

Rentalport as a Quality Guarantor ...

At Rentalport, we always strive for maximum satisfaction of our customers and the elimination of unpleasant surprises to a minimum. Therefore, the prices for car rentals and additional services are displayed on our website without any hidden fees. We are also very thorough in the selection of our business partners and our offer includes only vehicles from renowned car rental companies. Rentalport is also a guarantor of quality, which in case of your dissatisfaction takes over the communication with the car rental company. These are just a few reasons to rent a car through Rentalport!